Tools for Tolerance® for Supervising Line Staff

Tools for Tolerance for Supervising Line Staff

“Training was very effective. I will use these techniques to be the best supervisor I can!” -TFT Participant

Both command and line-level personnel often remarked that one of the most influential groups of people in an agency is the first-line supervisor. They have the ability to influence how policies and procedures are perceived and applied. However, first-line supervisors also find themselves in the unenviable position of being sandwiched between the great expectations of leadership and perceptions of power and accountability from subordinates.

As new leaders, they have to forge different relationships with individuals who used to be colleagues within an environment of limited authority. The first-line supervisor is an extremely challenging position. Drawing upon the models of the current Tools for Tolerance® for Command Staff program offered at the Museum of Tolerance in Los Angeles, this presentation assists supervisors to gain expertise in certain leadership skills and to infuse those skills in a para-military organizational structure.

This class is open to sergeants, field training officers, and civilian supervisors.

The objectives of this program include:

  • Identifying the structural and personal challenges inherent in the position
  • Emphasizing the role of character in leadership
  • Examining the differences between ego and self-esteem
  • Understanding the role of popularity in leadership
  • Having an opportunity to practice new skills through roleplay


Curriculum includes:

  • Identifying Challenges (Internal and Structural)
  • Balancing The Need:  Maintaining strong relationship with subordinates and representing senior management
  • Identifying the Missing Link
  • Crisis Survival
  • Defining Leadership
  • Building Character to Improve Effectiveness
  • Role of Popularity
  • Managing Challenge
  • Constructive Discipline
  • Role of Self-value
  • Reluctance and Avoidance
  • The Chain of Trust
  • Implementing the Leadership Model: Action


Training Coordinators: To register your participants please click on the Register Online link below.  You may also contact the MOTNY by telephone at (212) 697-1180 with your agency's name, the number of participants, and the dates that you would like to request. It is highly recommended that you register at least two to three weeks in advance for any program date.

Travel Reimbursement Policy: Please note that we can no longer provide travel reimbursement for any participants registering for programs.

Length of Training: 9:00 AM - 4:00 PM
Maximum Seating: 25 per session

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